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DSL Support Page
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Please feel free to e-mail us at support@scbroadband.com
with any issues you may be experiencing. |
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If you are having a problem and
wish to contact a technician, please call
877-327-8111, option 2. |
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For web hosting support, please visit our web hosting online manual:
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Introduction
Configuring your computer for SCB DSL is quick and easy. Simply follow the steps below.
Before you begin
If you are not using DHCP, you will need the following information in order to configure your computer to use SCB xDSL services.
- Gateway IP address
- Broadcast IP address
- A unique IP address for your computer*
*When you got your account, you should have been given this information, along with a range of IP addresses that you could use on your ethernet network. If you do not know your IP range, Please call us.
Troubleshooting
| Testing the Gateway |
| 1 |
Start > Run |
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Enter 'cmd' |
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Select 'Ok' |
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Enter 'ipconfig' into the DOS window and tap the 'Enter' key |
| 5 |
Take note of the IP address of the Default Gateway. The IP address is a set of four numbers separated by periods |
| 6 |
Type 'ping '. Replace '' with the IP Address of the Default Gateway from Step 5 |
| 7 |
If the Gateway is UP you will see several lines that look like:
Reply from 192.204.193.193: bytes=32, time=10ms, TTL=225
If you receieve any other response your DSL configuration is misconfigured |
Other Resources
DSL Router Technical Specs
PDF | 2.4 Mb
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